Seller: LIBERNOVO HK CO., LIMITED
Store Operations Manager: Zhenxu Wang
Address: Ho King Commercial Centre, 2-16 Fa Yuen St, Mongkok, Kowloon, Hong Kong
Email address : japan_service@libernovo.com
Business days: Monday to Sunday
Business hours: 9:00 AM - 6:00 PM (JST)
Sales price: Set for each product, the displayed price on the website (excluding tax)
Required fees other than the product price :
- Taxes applied to the product's sales price
- postage
Please note that additional shipping charges for Okinawa and remote islands will be added by the system.
postage:
General Shipping (Mainland): Shipping is free.
Shipping to Okinawa and remote islands may incur additional shipping charges.
Shipping costs will be calculated and displayed at checkout
Payment Methods
Credit card
PayPal
Product delivery time
Orders are usually processed within 3-5 business days. During busy periods (e.g. during Makuake campaigns), processing may take up to 7 business days. You will receive a confirmation email with tracking information once your item has shipped.
Delivery times are as follows:
-
General Shipping (Mainland): 2-3 business days after order processing
-
Delivery to Okinawa and remote islands takes 5-7 business days after order processing (depending on delivery destination)
Please see our shipping policy for details.
Payment period
Pay when ordering
Cancellations and Returns
To request a return: Please contact Customer Support at japan_service@libernovo.com to request a Return Merchandise Authorization (RMA) number or return label. Please include your order number and reason for return.
Packaging: Please pack the product carefully in the original packaging and include all accessories. Please clearly mark the RMA number on the package.
