What after-sales support is provided? May 7, 2025 We offer comprehensive after-sales service, including online technical support (assembly guides, repairs, etc.) and replacement parts. If a quality issue arises within the warranty period, we will provide a free repair or replacement part. (Domestic shipping is free, except for Okinawa and remote islands, where additional shipping charges may apply.) For after-sales service inquiries, please contact japan_service@libernovo.com . We will respond within 24 hours on business days. Returns and exchanges must be made within 30 days of delivery. Please refer to our Returns & Refunds Policy for details. Back to blog Share on Facebook Opens in a new window. Tweet on Twitter Opens in a new window.